Operations Optimization Specialist – Fraud & Risk
Join a supportive team turning operations into growth: practical HR, Finance, and governance that scale responsibly, clear impact, steady development, competitive benefits.
As a strategic operations and business support partner, Business Support Solutions helps organizations simplify complexity and operate with confidence. Through integrated HR, Finance, and Strategic Governance services, we enable businesses to unlock efficiency, maintain compliance, and scale sustainably across global markets.
We don’t just support operations, we transform them into strategic drivers of growth, performance, and long-term success.
If your organization is seeking smarter processes, expert support, and technology-driven solutions, this is where operational excellence begins.
The Operations Optimization Specialist – Fraud & Risk is responsible for evaluating, refining, and automating operational workflows within the Fraud & Risk Management team. The role focuses on eliminating manual redundancies, standardizing risk investigation procedures, and enhancing data analysis to improve overall operational efficiency and risk detection speed.
Positioned within Fraud & Risk Operations, this role serves as an internal functional specialist who leverages advanced Excel models and foundational Python scripts to clean, process, and analyze complex dataset structures. The successful candidate will streamline day-to-day team operations without requiring direct involvement from IT or software engineering teams.
What You’ll Be Doing
Operational Process Optimization
Review daily Fraud & Risk workflows to identify manual bottlenecks and recurring operational inefficiencies.
Redesign and standardize investigation steps, alert handling, and risk assessment workflows.
Establish standard operating procedures (SOPs) and tracking templates to streamline cross-team tasks.
Track operational metrics, including case turnaround times, analyst throughput, and process error rates.
Advanced Excel & VBA Analytics
Develop and maintain automated Excel models, templates, and macros for daily team operations.
Utilize Power Query, advanced formulas, and structured macros to consolidate data across multiple risk reports.
Build standardized templates for duplicate account reviews, transaction reconciliations, and bonus abuse tracking.
Maintain clean, documented, and user-friendly workbooks for operational analysts.
Data Processing & Scripting (Python)
Apply foundational Python scripts to automate repetitive data extraction, cleansing, and formatting tasks.
Run data manipulation scripts to consolidate large datasets (e.g., player logs, payment histories, device records).
Generate automated operational reports and exception alerts to highlight abnormal player behaviors or risk velocity.
Assist in organizing data structures prior to escalation or management reporting.
Workflow Efficiency & Tool Utilization (Microsoft Power Platform)
Build basic forms, trackers, and low-code workflows using Microsoft Power Apps and Power Automate to digitize manual log sheets.
Set up automated notification triggers, task assignments, and approval workflows within standard Microsoft 365 tools (Teams, SharePoint, Excel).
Configure operational dashboards in Power BI or Excel to provide team leads with real-time visibility into active risk queues.
Risk Analysis & Trend Identification
Analyze player activity, betting patterns, and payment transactions to identify emerging fraud vectors.
Assist operational teams in identifying indicators of multi-accounting, bonus abuse, payment fraud, and arbitrage.
Create structured summary reports on operational risk trends for management review.
Cross-Functional Collaboration
Act as the functional liaison for Fraud & Risk Operations when communicating operational requirements to IT or BI teams.
Conduct User Acceptance Testing (UAT) from a business end-user perspective when new corporate software or vendor tools are introduced.
Train operational analysts on optimized tools, templates, and automated workflows.
What You Bring to the Team
Bachelor’s degree in Business Administration, Finance, Economics, Information Systems, Operations Management, or a related field.
2+ years of experience in process optimization, data analysis, or risk operations.
Advanced Microsoft Excel skills: Proficiency with Power Query, complex nested logic, pivot tables, and VBA/macro development.
Basic Python knowledge: Practical capability to write and execute scripts for data manipulation (Pandas, CSV handling, basic data cleanup).
Familiarity with Microsoft Power Platform (Power Apps, Power Automate) for workflow tracking.
Strong logical, analytical, and problem-solving mindset.
Preferred
Background in iGaming, e-commerce, fintech, or payment processing operations.
Operational familiarity with risk tools (e.g., SEON, fraud scoring engines, or internal back-office admin systems).
Exposure to basic SQL queries for reporting purposes.
Experience creating operational dashboards in Power BI or Tableau.
Why You’ll Love Working with Us
Competitive compensation – We offer a competitive salary package aligned with your experience and contribution
Health insurance – Comprehensive medical coverage to support your well-being and peace of mind
Meal allowance – Monthly food allowance included as part of your benefits package
Professional and career growth opportunities – Continuous learning, development support, and clear opportunities for career advancement within the organization
- Division
- Business Support Solutions
- Location
- Sri Lanka Office
- Employment type
- Full-time
- Job Category
- Non-Tech Job
About Business Support Solutions
As a strategic operations and back-office support hub, Business Support Solutions empowers organizations to operate with efficiency, clarity, and confidence. We deliver integrated services across Human Resources, Finance, and Strategic Governance, helping businesses streamline operations while maintaining full compliance and operational control.
Our HR Services combine modern HRIS technology with practical expertise to simplify recruitment, payroll administration, employee management, and performance tracking. By optimizing workforce processes and enhancing employee engagement, we enable organizations to attract, retain, and develop high-performing teams that scale sustainably.
Through our Finance Services, we provide accurate financial reporting, bookkeeping, auditing, and tax compliance supported by advanced financial tools and automation. From cash flow monitoring to cost optimization and forecasting, our finance solutions ensure transparency, stability, and data-driven decision-making across every stage of business growth.
In an increasingly complex regulatory environment, our Strategic Governance Services deliver expert advisory and operational support in governance, risk management, compliance, contract management, and cybersecurity. Our technology-driven approach strengthens organizational integrity while safeguarding business continuity and data protection.
Every solution we implement is designed to reduce operational complexity, improve accountability, and enable leadership teams to focus on innovation, expansion, and long-term success.
Business Support Solutions exists to transform back-office operations into strategic enablers of growth, creating smarter, more agile, and future-ready organizations.